ClearFlask

Here's our plan

Now

Jira Integration

Link Jira tasks with ClearFlask tasks and synchronize status and response

Profile picture upload

Since the redesign, each user now has an auto-generated avatar. In the profile settings, user should be able to upload their own image.

This should be fairly simple to do as the frontend, api and backend already has most of the code and user-uploads already exists for content.

Integration with GitLab

similar to GitHub integration

Self-host improvements

This is an epic to improve self-hosted experience.

With the added option to pay for support while self-hosting, we are adding more effort into improving the overall experience.

Slack Integration

Get updates directly in Slack when a post is created, updated, commented.

Quick action: Link to changelog

A quick action button to automatically accept/complete feedback/task and also to link to a changelog or a draft version of one.

Approve all posts

Whenever a user posts or comments, have a moderator approve it before making it public.

Variations:

Only new users (Haven't been approved before)
Only for certain onboarding (anonymous users, non-SSO)

Internal notes

Create notes visible only for admins and moderators

Make custom CSS styles easier

Some customers have asked to style parts of the page. Currently all CSS tags are obfuscated and change on every page load. Since we are now open-source, we can preserve the original names of the tags with no issues so customers can target them in their custom CSS.

Comment on behalf

Same as posting on behalf, create a comment on behalf of someone

Make it easy to vote on behalf of

Feedback from Matus:

As an admin, the "Want" button or upvote button must be easy to vote on behalf of someone else.

Internal tasks

I'd like to be able to create tasks on the roadmap, but have the visibility private to admins and mods.

Send notification when posted on behalf

When you create feedback or another post on behalf of another user, the user should be notified that the post has been created.

Dashboard password reset

Although password reset works for platform users, admins currently have no way of resetting their password without contacting support.

Forum-like features

Our backend is setup to handle forums, although it is not advertised as such. Make it easier for people to create forums and advertise it on the landing page.

Later

Address-feedback action bar

In the Dashboard Feedback page, current quick actions are nice, but sometimes the quick actions need to be combined (ie, change to status AND respond AND convert to task)

Add a form at the bottom of each feedback with the following options:

Status
Response text
Merge to feedback
Link to task
Link to changelog

In addition, some quick actions can stay, such as "Delete", "Closed" status

Optional:

Create your own quick actions. Give it a name and select what to do.

Scheduled announcements

Feedback from Cubicl:

It would be great to be able to create announcements scheduled for a future date.

Zapier integration

Integrate ClearFlask with any service using Zapier.

Triggers:

Post created
Post updated
Comment created
Comment updated

Actions:

Update post (Status, Funding goal, Response)

Searches:

Posts
Comments

Email and notifications customization

Be able to change how notifications look like including:

Text (Subject, body)
Logo (in email and web push notification)
"From" name and address (Email only)

For events:

On Status or Response changed
On comment reply
On credit changed
On forgot password
Email changed
Email verification

Crowd-funding revamp

Since the redesign, crowd-funding was put on hold. This needs to be revisited and marketed.

Combine recent notifications

When an admin moves items around on a roadmap, or separately changes status and sets a response, multiple notifications are sent. Server-side, debounce and combine these notifications

ClearFlask